Training

At Probe Research we are aware of the fact that first impressions are crucial. That’s why we ensure our recruiters are educated and articulate. They have been carefully trained regarding their telephone and communication skills, allowing them to recruit respondents effectively and efficiently. For projects that they must discuss difficult personal issues, they are trained to show sensitivity and tact during the screening process. They are skilled to meet difficult quota requirements, managing long and convoluted screeners with complex skip patterns and algorithms. They are also trained to screen potential respondents in a non-leading manner to ensure that the respondents are fully qualified.
Along with the detailed recruiting process, our recruiters are trained in quality control and invested in the success of your project. With a four-step confirmation procedure, each recruiter understands the importance of participant show rates and strives to ensure a smooth experience from start to finish.